Security News > 2023 > May > Airline exposes passenger info to others due to a 'technical error'
AirBaltic, Latvia's flag carrier has acknowledged that a 'technical error' exposed reservation details of some of its passengers to other airBaltic passengers.
Although the air carrier says the leak impacts a small percentage of its customers and that no financial or payment data was exposed, the airline has yet to disclose the total number of impacted passengers.
The airline also began emailing customers, informing them of a data leak that exposed their booking information to other passengers.
"We can confirm that on Friday, May 12, an internal technical problem was detected in the airBaltic e-mail distribution system, as a result of which a small number of passengers received an erroneous e-mail with the flight reservation information of another passenger," airBaltic told BleepingComputer.
Given the exposed data includes sensitive booking details such as the PNR/reservation number-knowledge of which could be used to modify an itinerary, some passengers expressed concern, urging the airline to issue them a new booking number.
"E-mail was sent out in language intended for the passenger whose data were included in the respective message, based on settings and language selection during the booking process," the airline also tweeted, and the same has been observed by some passengers.