Security News > 2023 > April > To improve security, consider how the aviation world stopped blaming pilots
To improve security, the cybersecurity industry needs to follow the aviation industry's shift from a blame culture to a "Just" culture, according to director of the Information Systems Audit and Control Association Serge Christiaans.
While acknowledging that improved technology, more mature processes and improved leadership all helped to improve aviation safety, the former pilot and field CISO at tech consultancy Sopra Steria said the biggest improvements came from a change to a "Just culture" that accepts people will make mistakes and by doing so makes it more likely errors will be reported.
Shifting culture therefore needs to start with new recruits.
Not all of the aviation industry has been a beacon of transparent culture.
Whistleblowers have alleged that culture at Boeing emphasized profit over safety, ultimately leading to engineering decisions that caused the crash of two 737 MAX airplanes.
Christiaan's analysis may be true at least when it comes to pilots and airlines, especially when culture is changed with small steps.