Security News > 2023 > April > MSPs urged to refine security solutions in response to growing SMB needs

About 90% of respondents hailed automation as a crucial technology for their business because it improves efficiency, allows them to take on more clients and generates more revenue by automating common processes like endpoint management, monitoring, patching, ticket resolution and even cybersecurity.

64% of the executive and 54% of technician respondents picked automation, including auto-remediation of tickets, as their top remote monitoring and management feature.

In the survey, 39% of respondents reported that the biggest obstacle to business growth is the inability of technicians to maximize software usage.

The top five services that respondents intend to offer in 2023 fall under the cybersecurity umbrella, covering identity and access management, security awareness training and dark web monitoring.

Technician respondents said that enhanced security services recorded the most growth in the last 12 months; executives reported it as second place.

Let's talk about break-fix, co-managed IT and M&A. 51% of the technician respondents reported break-fix as their most time-consuming activity.

News URL

https://www.helpnetsecurity.com/2023/04/10/msps-security-solutions-smb-needs/