Royal Mail, cops probe 'cyber incident' that's knackered international mail

2023-01-11 22:57

Royal Mail confirmed a "Cyber incident" has disrupted its ability to send letters and packages abroad, and also caused some delays on post coming into the UK. The postal service, and the UK's National Cyber Security Centre and National Crime Agency, issued similar statements about the IT SNAFU on Wednesday, with Royal Mail advising customers to stop sending international mail until it fixed the problem.

The National Cyber Security Centre confirmed it was "Aware of an incident affecting Royal Mail Group Ltd" in a statement.

The cyber agency said it was working with Royal Mail and the National Crime Agency "To fully understand the impact."

A Royal Mail spokesperson told the BBC that it was calling it a "Cyber-incident" - not a cyber attack - because it does not know what caused the issue in the system that prepares mail to send overseas, and also tracks and traces international parcels.

Royal Mail uses the system at six sites, including its Heathrow distribution center.

The latest Royal Mail incident follows a security "Issue" in November during which customers could see others' order information.

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