Valuing IT professionals to retain talent and reduce their stress

2021-12-22 04:00

The need to keep these devices and services connected has placed stress on IT team members that could be alleviated by the implementation of automated IT services.

The study found that 55% of respondents reported automating IT processes saving the IT department 1-8 hours per service request.

For organization which have over 50% of their IT services automated the time saved per service request jumped to more than 16 hours.

"The workloads and pressure to perform that have been placed on IT teams will only continue to increase. The only way to alleviate some of these stresses, and retain technical talent, is to implement automation into IT services so that team members can focus their attention on activities that drive the business forward and contribute to the business strategy."

Organizations with more than 50% of IT services automated were more likely to feel the IT department is viewed as critical to the organization's growth and business strategy demonstrating the value of automation.

Routine manual tasks consume IT and service desk resources and limit your team members' ability to move ahead with higher-impact strategic projects.

News URL

https://www.helpnetsecurity.com/2021/12/22/it-professionals-challenges/