Security News > 2021 > November > Samsung sued for flawed Chromebook hinges cracking displays
Samsung is being sued for selling the Samsung Chromebook Plus 2-in-1 even though they allegedly knew for years of a defect that caused displays to break.
The class action lawsuit has been filed by Tony McCoy out of the U.S. District Court for the District of New Jersey and claims that Samsung concealed the defect of the Chromebook and denied covering repair costs, even though the flaw affected numerous customers.
"Unbeknownst to consumers the Class Devices' display hinges are defective in that they detach from their mounting point within the display and break through the screen when the display is moved. When the Defect manifests, attempting to open an impacted Class Device or change the display angle causes the screen to split, rupture, or suffer other serious damage," reads the complaint filed against Samsung.
According to the complaint, Samsung customers affected by the problem were forced to cover the fixing costs for replacing both the impacted hinge assembly and the screen, as Samsung placed the fault on them for improper use.
The lawsuit claims that due to the widespread complaints about the problem, Samsung should have known about the issue by August 2021, when the defect cracked the screen of the Plaintiff's Chromebook.
"I've had mine for a year and a half and have loved it. Today I opened it up and the left hinge was just frozen. It tore the bottom left corner of the display, cracking the screen. I in no way manhandled it. I just opened it like I've done a million times before! Like Samsung doesn't know about their faulty hinges! Unreal!" stated another review on the product page.