Security News > 2021 > October > Bots to become the future of work and provide ROI to organizations using them

Bots - software applications that are programmed to do certain tasks without human intervention - have already experienced a surge in demand due to the pandemic, and 84% of respondents expect companies to integrate even more bots in the next five years.

"When implemented and maintained properly, bots can help employees work more effectively and efficiently by undertaking simple, time-consuming tasks, which also drives cost savings for companies. Staying on the leading edge of the future of work with best-in-class technology, including bots and other automated solutions, can also help keep employees happy in their roles."

Further, the majority of respondents said that bots are helpful and that they feel comfortable with integrating automation/bot programs at work.

"The future of work will undoubtedly include companies implementing an increased number of bots to work alongside human team members," added Ringman.

"As bots become more capable and sophisticated due to ongoing advances in AI and machine learning, they will provide greater ROI to the organizations that implement them as the bots will continue to amplify their human coworkers' skills."

Employer-led training to introduce bots into the workplace emerged as an area of improvement for most companies as 34% of respondents said their employer did not offer education programs that enable them to gain the appropriate skills to work alongside bots.

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