Security News > 2021 > September > Google Chromebook bug causes black screens after login

Google is investigating reports of black screens showing up on users' Chromebooks when trying to log into their Chrome OS accounts.

The company has acknowledged this issue on the Google Customer Care Portal almost one hour ago and is yet to provide updates or a workaround for customers impacted by this bug.

Affected customers should wait for a fix to be deployed by Google and download the update using the steps available here.

Until Google gets to the bottom of the current black screen bug, impacted users might also be able to work around the issue by rolling back the Chrome OS device to a previous version via USB or powerwashing.

Chromebooks enrolled on a work or school network will have to be reset by the administrator who manages your Google device.

A Google spokesperson was not available for comment when contacted by BleepingComputer earlier today.

News URL

https://www.bleepingcomputer.com/news/google/google-chromebook-bug-causes-black-screens-after-login/