Security News > 2021 > August > Consumers value privacy more than potential savings when purchasing insurance

72% of consumers said they would be uncomfortable purchasing insurance without speaking to a human being, and 64% would be uncomfortable filing claims on a website or app without human interaction.

The survey also found that consumers value privacy more than potential savings.

Privacy concerns extend to home and renters insurance savings potential as well.

32% of respondents said they'd be willing to install a smart home device that collected personal data, such as doorbell cameras, water sensors, or smart thermostats, even if doing so reduced their home or renters insurance rates by more than half.

Additional findings 43% of policyholders would agree to let a drone evaluate their property as part of a home insurance storm damage claim, even if it led to an expedited insurance payout.

66% of consumers between 25 and 54 years of age said they were uncomfortable purchasing insurance online without talking to a human, and 78% of consumers over 55 felt the same.

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