Security News > 2021 > August > Amazon’s Plan to Track Worker Keystrokes: A Sign of Controls to Come?

Data theft, insider threats and imposters accessing sensitive customer data have apparently gotten so bad inside Amazon, the company is considering rolling out keyboard-stroke monitoring for its customer-service reps.

A confidential memo from inside Amazon explained that customer service credential abuse and data theft was on the rise, according to Motherboard which reviewed the document.

Roommates of legitimate customer service reps curious to look up what famous people purchased from Amazon; hackers purchasing customer-service credentials; even the use of a USB Rubber Ducky to rapidly input keystrokes to gain access to systems, are all ways that attackers have abused Amazon data, according to the report.

The company added that it's considering using a company called BehavioSec, which uses the aggregate data of a user's mouse clicks and keystrokes to develop a profile of their typical behavior.

Based on Motherboard's reporting, Amazon doesn't seem to have settled on a final plan.

Besides a basic acknowledgement that employees are subject to monitoring, Banga said he doesn't think most people would care about their work-habit data being collected.

News URL

https://threatpost.com/amazons-track-worker-keystrokes/168687/