Security News > 2021 > August > Retailers turn to zero trust to keep consumers and employees secure

Retailers have not only had to contend with the business disruption resulting from the COVID-19 pandemic, but they have also experienced increased security risks in the work-from-anywhere environment that has accelerated their transition to the cloud, according to independent research conducted by Pulse.

The majority of respondents are in alignment that achieving zero trust, reducing cost and complexity, and enabling a predictable user experience are the forces driving their network security posture in 2022.

"The modern, digitally-enabled retailer cannot afford to experience any disruption whether that is caused by network downtime or cybersecurity incidents. In the wake of the pandemic, customers have higher expectations than ever before when it comes to fulfilling their online orders. They want a consistent, integrated, and smooth shopping experience. If a retailer cannot provide that, it is a case of moving over to a competitor who can. This indicates just how important effective cybersecurity has become for retailers. Many are managing clients at a global level with the attack surface increasing exponentially because of that," said Tim Woods, VP of Technology Alliances at FireMon.

The importance of bolstering cyber defenses is evident considering how 89% of retailers said unplanned downtime to business-critical and customer-facing applications disrupted operations over the last nine months.

To meet an increasingly dynamic business environment retail IT teams are looking to security automation, with 98% of respondents stating its importance to ensuring overall security, compliance, and team efficiency.

"They're moving to the cloud, they're automating security and compliance processes, and they're adopting new zero trust architectures - all in the service of increasing agility and responsiveness."

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