Security News > 2021 > July > Three security lessons from a year of crisis

While a few fraudsters may have turned to deceit because of economic pressures, the coronavirus generally had little to do with fraudster's motives.

Means: With contact agents overwhelmed and honest customers distressed, fraudsters developed new ploys.

Contact center agents had proportionally fewer calls with social-engineering fraudsters than they did in 2019.

Over three months in 2020, calls into the institution's prepaid card division were more likely to be fraudulent than calls into other divisions.

Roughly 1 in 75 calls was marked as "High risk." Two out of every three high risk calls proved to be a fraud attempt.

While shocks like the coronavirus may occur once in a hundred years, incremental changes to the world's financial and economic systems are happening every day, and seemingly innocuous developments may prompt those ever-inventive fraudsters to design a new scheme.

News URL

http://feedproxy.google.com/~r/HelpNetSecurity/~3/tFdnvMP5JPA/