Security News > 2021 > July > NICE Robo Ethical Framework ensures responsible robot-human dynamics in the workplace

NICE unveiled a Robo Ethical Framework promoting responsibility and transparency in the design, creation and deployment of AI-powered robots.

NICE's ethical guidelines set the standard for designing, building and deploying robots, and form the basis for solid and ethically sound robot and human collaboration.

Comprising a set of five guiding principles, NICE's Robo-Ethical Framework underlies every interaction with process robots - from planning to implementation - and drives ethically sound human-robot partnerships in the workplace.

Robots must be designed for a positive impact: Robots must be built to contribute to the growth and well-being of the human workforce.

Robots must be driven by trusted data sources: Robots must be designed to act based upon verified data from trusted sources.

Barry Cooper, President, NICE Workforce & Customer Experience Group, said, "We are at an exciting time in history where with the support of AI-driven smart robots, the human workforce can deliver brand-differentiating, next-gen CX. NICE is proud to take the lead in ensuring the use of robots for the betterment of humankind, articulating the ethical principles that act as guidelines for the development of our own AI-driven innovations and, through this framework, across the RPA field. Our industry's first robo-ethical framework reflects our commitment to this effort, and we urge industry leaders to join us."

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