Security News > 2021 > July > Ellie Wu joins Bugcrowd as VP of Customer Experience

Bugcrowd announced Ellie Wu has joined its executive team as Vice President of Customer Experience.

Wu will lead Bugcrowd's efforts to deliver customer experience and enhance the company's position as customers' first choice for a crowdsourced cybersecurity vendor.

Wu previously served as Senior Director of Customer Experience Transformation at SAP Concur, where she was responsible for transforming global customer experience into a competitive advantage and critical growth accelerator.

A prominent customer experience executive, Wu has been a featured speaker at industry events including TEDxSeattleWomen, the Women in Cloud Summit, INBOUND19, Enterprise Experience, Customer SuccessCon and more.

"In its simplest form, a strong customer experience centers around providing a product that not only surpasses customer expectations but is also one they love instead of one they merely own," said Ashish Gupta, CEO, Bugcrowd.

In her role, Wu will be tasked with providing strategic insight to enrich and expand Bugcrowd's dynamic customer experience to help the company deliver on one of its core values of "Happy Customers." She will be responsible for managing Bugcrowd's solutions architect and support teams and will work closely with Sales, Marketing, and Product to establish a shared view of the customer journey and customer engagement mapping.

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