Security News > 2021 > June > The human cost of understaffed SOCs

According to the study, which polled 2,303 IT security and SOC decision makers across companies of all sizes and verticals, 70% of respondents say their home lives are being emotionally impacted by their work managing IT threat alerts.

These finding are corroborated by a recent Forrester study, which found that "Security teams are heavily understaffed when it comes to incident response, even as they face more attacks. Security operations centers need a more-effective method of detection and response; thus, XDR takes a dramatically different approach to other tools on the market today."

Outside of work, the high volumes of alerts leave many SOC managers unable to switch off or relax, and irritable with friends and family.

"All too often people are portrayed as a vulnerability rather than an asset, and technical defenses are prioritized over human resilience. It's high time we renewed our investment in our human security assets. That means looking after our colleagues and teams, and ensuring they have tools that allow them to focus on what humans do best."

Pressure sometimes comes at an enormous personal cost.

"SOC team members play a crucial role on the cyber frontline, managing and responding to threat alerts to keep their organizations safe from potentially catastrophic breaches. But as this research shows, that pressure sometimes comes at an enormous personal cost," said Bharat Mistry, technical director for Trend Micro.

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