Security News > 2021 > May > How Should the Service Desk Reset Passwords?
Ask the average helpdesk technician what they do all day, and they will probably answer by saying that they reset passwords.
The first step in the password reset process involves a user picking up the phone and calling the helpdesk to request a password reset.
If caller ID information is not trustworthy, organizations must consider how best to validate a user's identity when they call the helpdesk to request a password reset.
The best way to overcome these challenges is to adopt a third-party password solution that can securely verify a user's identity prior to performing a password reset.
A helpdesk technician cannot reset a password until the user has validated their identity, making it impossible for a technician to perform an unauthorized password reset.
Learn more about how Specops can increase password reset security.