Security News > 2021 > April > Cost of Account Unlocks, and Password Resets Add Up
While new guidance from NIST recommends against the long-held notion of forced password changes, it is still a common and required security mechanism across other compliance standards and industry certifications such as PCI and HITRUST. When the password age is reached for the user account, the user must change their account password.
Forester Research adds to this finding by research showing the average help desk labor cost for a single password reset can cost upwards of $70 or more.
What tools reduce the cost of account lockouts and password resets?
Organizations looking to reduce the cost of account lockouts and password resets can significantly benefit from Self-Service Password Reset tools.
According to researchers, these activities can add up to over $70 per password reset.
Specops uReset is a robust SSPR solution providing the tools needed for organizations to effectively implement self-service capabilities for end-users to triage their account lockouts and password resets without helpdesk involvement.