Security News > 2021 > April > Ivanti Neurons for ITSM and ITAM delivers personalized employee experiences in the everywhere workplace

Ivanti announced Ivanti Neurons for IT Service Management and Ivanti Neurons for IT Asset Management, delivering on its mission to enable the everywhere workplace.

Ivanti Neurons for ITSM empowers service desk analysts and end users with "Interactive neurons" for pre-ticket automation, resulting in reduced ticket volumes into the service desk, and post-ticket automation for higher accuracy, improved mean time to remediation and optimal personalized experiences.

Ivanti Neurons for ITSM leverages automation bots to proactively detect and resolve issues, resulting in improved employee experiences and reduced help desk ticket volumes.

"I'm excited for our customers to take advantage of these latest innovations in our Neurons Platform, which were purpose-built for organizations to transform employee experiences in the post-Covid era," said Nayaki Nayyar, President, Service Management Solutions Group and Chief Product Officer, Ivanti.

"To modernize support in line with evolving employee needs, IT teams are increasingly looking to new automation and IT management capabilities for help. The latest product enhancements introduced in Ivanti Neurons can help support businesses in overcoming such challenges."

"Specifically, the unified hardware, software, and cloud asset view that Ivanti Neurons delivers is a compelling capability, as it provides better visibility and data that IT can use to help improve and contextualize support activities."

News URL

http://feedproxy.google.com/~r/HelpNetSecurity/~3/elNS65oF8pg/