Security News > 2021 > January > Marry IGA with ITSM to avoid the pitfalls of Identity 2.0

Where did the big vendors and Identity 2.0 players go wrong? It seems they were mostly retrofitting identity and access management tools into IGA workflows.

The employee lifecycle is only one of the IGA challenges that Identity 2.0 systems are not well-positioned to address.

Without access to identity and access data across the organization as a whole, IGA teams do not get the level of real-time insight needed to effectively manage identity, certification and privilege.

An existing ITSM platform enables the identity team to automate IGA workflows such as access provisioning, role-based authentication, and password management.

Changes to the IGA system are more economical as well; since the IGA sits on top of the ITSM platform, any changes can be coded just once, as opposed to once for every custom integration with a siloed enterprise system.

Ultimately, the integration of IGA with ITSM is extremely favorable because it places IGA functions where those responsible for the work actually "Live." It's not a big Identity 2.0 solution being dropped on an IT team.

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