Most businesses are rethinking how they work

2020-11-02 04:00

In the wake of COVID-19, nearly 72 percent of U.S. based businesses have been rethinking how they work, 58 percent of businesses feel remote working is enabling them to hire a more distributed workforce, and 8 out of 10 businesses are already retooling to provide improved customer and employee experiences that enable new ways of working, Avaya reveals.

57 percent of businesses reported some struggle with remote communication and fatigue.

Technology decision makers are rethinking business at every level 72 percent of businesses have been revisiting their overall business model due to the changes brought on by COVID-19.

An even larger number, 80 percent, are rethinking their customer experience.

83 percent of businesses responded that they thought their technology stack was prepared for remote working - however, many businesses did have to implement new technologies to improve their work-from-anywhere capabilities, including 65 percent adding video conference tools, 54 percent adding chat/messaging software and 53 percent adding project collaboration tools.

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