A Self-Service Password Reset Project Can Be A Quick Win For IT

2020-10-12 07:37

Implementing a self-service password reset solution can be a quick win for IT staff who are now supporting both on-premises and remote workers and taking care of other normal daily tasks.

According to analyst firms the Gartner Group and Forrester Research, between 20%-50% of help desk calls are related to password resets, and a single password reset call can cost about $70. So, to put some context to those numbers, if your service desk triages 500 calls a month, potentially 250 of those calls are password related accounting for $17,500 in support costs per month!

A self-service password reset solution provides a way for end-users to resolve their account issues, including password resets, account unlocks, and password changes in an automated way, without the need to interact with the service desk.

Measurable cost savings - Statistically speaking, SSPR solutions could potentially cut service desk calls by up to 50%. With the high cost of password resets, this can amount to tremendous savings in time and effort from service desk professionals.

Increased security - Given that IT service desk user verification is often non-existent or highly insecure, SSPR fills this gap by ensuring users are whom they say they are before performing a password reset.

News URL

http://feedproxy.google.com/~r/TheHackersNews/~3/40fhJcWQsjc/password-reset-software.html