Security News > 2020 > September > Who’s Behind Monday’s 14-State 911 Outage?

A spokesperson for the software giant told KrebsOnSecurity, "We've seen no indication that the multi-state 911 outage was a result of yesterday's Azure service disruption."

According to officials in Henderson County, NC, which experienced its own 911 failures yesterday, Intrado said the outage was the result of a problem with an unspecified service provider.

"On September 28, 2020, at 4:30pm MT, our 911 Service Provider observed conditions internal to their network that resulted in impacts to 911 call delivery," reads a statement Intrado provided to county officials.

The service provider referenced in Intrado's statement appears to be Lumen, a communications firm and 911 provider that until very recently was known as CenturyLink Inc. A look at the company's status page indicates multiple Lumen systems experienced total or partial service disruptions on Monday, including its private and internal cloud networks and its control systems network.

On April 6, 2014, some 11 million people across the United States were disconnected from 911 services for eight hours thanks to an "Entirely preventable" software error tied to Intrado's systems.

News URL

https://krebsonsecurity.com/2020/09/whos-behind-mondays-14-state-911-outage/