Security News > 2020 > June > SOC team members battle with burnout, overload and chaos

The report, based on a survey conducted by Ponemon Institute, examines many of the same issues as last year, and found 60% of SOC team members are still considering changing careers or leaving their jobs due to burnout.

The survey, conducted in March and April 2020, queried IT and IT security practitioners in organizations that have a SOC. On the positive side, the importance of investing in a SOC remains high, with 72% of respondents categorizing the SOC as "Essential" or "Very important" to their organization's overall cybersecurity strategy, up 5% year-over-year.

While 76% say training/retention is highly important, more than 50% have no formal programs in place, and more than 50% cite the lack of skilled personnel as a major factor in SOC inefficiency.

"While the focus and efforts of high-performing SOCs are driving them to be successful in spite of increasing barriers, that success comes at an unacceptable human cost. Seventy-eight percent of respondents say working in the SOC is very painful."

"Even more troubling, 69% say that experienced analysts would quit the SOC because of stress. It's clear that significant reforms must be made to achieve greater SOC efficiency and engagement-with less analyst stress-especially in the face of a new economic normal that will likely constrain investments for some time to come."

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