Security News > 2020 > May > Now That Everyone's Working From Home, How's Your Helpdesk Holding Up?
If your organization is one of the many adjusting to the new "Normal" of a virtual workforce, you understand the challenges that come with helping employees, contractors, gig workers and others in the workforce make the transition to working remotely.
As you work to reduce adverse impacts on your workforce, don't overlook the impact on the people who are making it all possible for everybody else: your IT and helpdesk teams.
They're likely doing it from home, where they themselves are having to adjust to a new way of working.
You rely on IT and helpdesk personnel to get users set up, working securely and productively, as fast as possible.
Once everyone's up and running smoothly, IT and helpdesk teams are key to keeping it that way - and just as vulnerable to overwhelming demands as they were in the initial stages.