Help your helpdesk: Empower employees to self-reset their AD account password

2020-05-04 07:30

Enroll users/employees to the self-service password reset service or direct users to self-enroll.

Once the employees are enrolled, they can self-reset the password whenever they need to, via a web browser, the Windows logon screen on their workstations, or the uReset mobile application.

"It's a web-based solution that is accessible from anywhere, and addresses common usability and security issues related to working remotely such as lockouts resulting from expired passwords and password resets while outside the VPN connection. This can result in lengthy calls to the service desk and security issues as user verification at the service desk is often insecure."

This prevents account lockouts when a Domain Controller can't be reached, a capability that is missing in other solutions, for example, Azure AD self-service password reset.

Password management can be a big problem for an organization, but solutions exist.

News URL

http://feedproxy.google.com/~r/HelpNetSecurity/~3/oS8QtT1VKFI/