Nuance Mix: An open enterprise-grade tool that creates advanced conversational experiences

2020-04-17 02:15

Nuance Communications announced the launch of Nuance Mix, an open enterprise-grade, software-as-a-service tooling suite for creating advanced conversational experiences that power Virtual Assistants and IVR using Nuance's industry-leading Conversational AI. As global organisations increasingly look to integrate Conversational AI into their digital and voice customer engagements, the ability to build a conversational experience once and deploy it across channels and modalities has become critical.

Nuance Mix allows those organisations to build, maintain and deliver the complex enterprise-grade conversational experiences that help get vital transactions resolved.

"Nuance Mix is built on decades of experience in conversational design across voice and chatbot solutions. It provides the scalable and flexible deployment options required to address the multifaceted needs of organisations, including meeting security and compliance demands," said Joe Petro, EVP and CTO, Nuance.

Nuance Mix has been deployed by customers through the Nuance Mix beta program, where organisations successfully built and implemented various applications.

Unlike other tools only focused on enabling the developer community, Nuance Mix empowers both expert and non-technical users and offers collaborative models with Nuance conversational design experts for building experiences, if desired.

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