Security News > 2020 > April > Zoom in crisis: How to respond and manage product security incidents

Zoom is in crisis mode, facing grave and very public concerns regarding the trust in management's commitment for secure products, the respect for user privacy, the honesty of its marketing, and the design decisions that preserve a positive user experience.

Knowing how to respond and manage product security incidents is becoming more important for digital companies.

For Zoom the likely root cause was due to the over prioritization for rapid Go-to-Market efforts that fueled a de-prioritization of product security and overzealous marketing which didn't put enough weight in being clear and truthful when it comes to privacy and security.

Establish a process for researchers to confidentially engage the product security team to disclose new vulnerabilities.

I have covered some of the fundamentals for product security crisis response and done a walkthrough of what I would do, beginning Day 1 of leading a crisis response for a Zoom-type incident.

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