Security News > 2020 > April > A worrisome increase in call traffic from fraudsters exploiting the pandemic

There's a worrisome increase in call traffic from bad actors looking to cash in on new vulnerabilities created by the global COVID-19 pandemic, according to research from Next Caller.

After just 3 weeks, high-risk calls are up 28% on average, outpacing the growth rate of overall call traffic - suggesting that as concerned customers call in waves, hundreds of thousands of potentially fraudulent attacks pummel contact centers in their wake.

Call traffic and the pandemic: Key findings from the report During the week of March 16-23, two Fortune 500 financial institutions saw call volumes spike over 35%. Telecommunications companies saw similar volume increases.

Call volume across all clients closed Week 3 up over 15% from traffic prior to Week 1.

Weeks 1-3 show a steady rise in high-risk calls disproportionate to the ebb and flow of overall call traffic patterns.

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