Security News > 2020 > April > Ivanti Assistants: Enabling endpoint self-healing capabilities

Ivanti, the company that unifies IT to better manage and secure the digital workplace, announced the expansion of its growing portfolio of enterprise service management solutions with the launch of Ivanti Assistants which enable endpoint self-healing capabilities.

"Ivanti Assistants are a new family of cloud-based automation bots that provide endpoint self-healing capabilities and give IT organizations their very own 24/7 virtual support team," said Ian Aitchison, senior product director at Ivanti.

Ivanti currently offers four Ivanti Assistants, each focused on maintaining a high level of service to their individual areas of end user IT expertise: security and compliance, business continuity, user productivity and resource optimization.

With Ivanti Assistants, any issue detected can either drive immediate automated correction - such as switching a firewall back on - or if the issue is not immediately resolvable, the Assistant can create an incident ticket in Ivanti Service Manager.

Most significantly, Ivanti Assistants' detection and ticket creation allow IT service desk staff to now proactively contact end users, and offer to fix the annoying recurring issues that are not typically reported to IT, yet still impact productivity and damage the perception of IT. "By adding a specialist virtual support team to Ivanti Service Manager, our customers are increasing uptime, reducing unreported IT errors, driving productivity, and - more importantly - improving the positive perception of IT. We're helping end end user frustration over those IT issues that have never really been addressed properly," continued Aitchison.

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