Security News > 2020 > April > Most find data security challenging with respect to UCaaS/CCaaS deployments

Security and network services are the top challenges for enterprises deploying or considering UCaaS and CCaaS technologies, and decision makers prefer bundled solutions that add security features, a software-defined network, and 24/7 performance monitoring, according to Masergy.

The study analyzed responses from IT decision makers at global enterprises that are evaluating, planning to implement or have implemented UCaaS or CCaaS. Findings revealed that data security and network performance are the top two areas that IT focuses on to ensure their UCaaS and CCaaS solutions are successfully delivering on business goals.

70% say security is a challenge for UCaaS CCaaS deployments Seven in ten find data security challenging with respect to UCaaS and CCaaS deployments.

Flexibility drives investment and buyers prioritize simplicity Increased IT flexibility is the top driver of a UCaaS or CCaaS investment.

"The maturity of UCaaS and CCaaS has today's decision makers less worried about technology features and more concerned about secure application performance across the network and the cloud," said Terry Traina, chief digital officer, Masergy.

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