Security News > 2020 > January > Sonos’s tone-deaf legacy product policy angers customers

Stopping software updates for legacy kit is nothing new, but it's the way the company has done it that has Sonos customers' hackles up.

Sonos points out that it supports software updates on products for at least five years after it stops selling them.

If modern products remain connected to legacy products after May, they also will not receive software updates and new features.

We asked Sonos why it couldn't have introduced a software feature that would enable newer products to maintain backwards compatibility with older products.

This program, announced in October 2019, gives customers a 30% credit for each legacy product they replace.

News URL

https://nakedsecurity.sophos.com/2020/01/23/sonoss-tone-deaf-legacy-product-policy-angers-customers/