Security News > 2020 > January > Alert overload is burning out security analysts
Alert overload is changing the work focus in security operations centers and increasing the risk of burnout among analysts, according to a survey by CriticalStart.
Analyzing and remediating security threats: 41%.Reducing the time it takes to investigate a security alert: 25%.Investigating as many alerts as possible: 18%.Limiting the number of alerts sent to clients for review: 13%. That last responsibility-limiting contact with clients-seems to be the default approach for 57% of the respondents.
CriticalStart asked more than 50 security professionals to evaluate the state of incident response within security operations centers.
On average, security analysts spend more than 10 minutes investigating each alert and nearly half of them report a false-positive rate of 50% or more.
As companies outsource more security services, the alert overload shifts to security providers and influences hiring and operational procedures.