Vulnerabilities > CVE-2012-2582 - Cross-Site Scripting vulnerability in Otrs and Otrs Itsm

047910
CVSS 4.3 - MEDIUM
Attack vector
NETWORK
Attack complexity
MEDIUM
Privileges required
NONE
Confidentiality impact
NONE
Integrity impact
PARTIAL
Availability impact
NONE
network
otrs
CWE-79
nessus
exploit available

Summary

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.

Common Attack Pattern Enumeration and Classification (CAPEC)

  • Cross Site Scripting through Log Files
    An attacker may leverage a system weakness where logs are susceptible to log injection to insert scripts into the system's logs. If these logs are later viewed by an administrator through a thin administrative interface and the log data is not properly HTML encoded before being written to the page, the attackers' scripts stored in the log will be executed in the administrative interface with potentially serious consequences. This attack pattern is really a combination of two other attack patterns: log injection and stored cross site scripting.
  • Embedding Scripts in Non-Script Elements
    This attack is a form of Cross-Site Scripting (XSS) where malicious scripts are embedded in elements that are not expected to host scripts such as image tags (<img>), comments in XML documents (< !-CDATA->), etc. These tags may not be subject to the same input validation, output validation, and other content filtering and checking routines, so this can create an opportunity for an attacker to tunnel through the application's elements and launch a XSS attack through other elements. As with all remote attacks, it is important to differentiate the ability to launch an attack (such as probing an internal network for unpatched servers) and the ability of the remote attacker to collect and interpret the output of said attack.
  • Embedding Scripts within Scripts
    An attack of this type exploits a programs' vulnerabilities that are brought on by allowing remote hosts to execute scripts. The attacker leverages this capability to execute scripts to execute his/her own script by embedding it within other scripts that the target software is likely to execute. The attacker must have the ability to inject script into script that is likely to be executed. If this is done, then the attacker can potentially launch a variety of probes and attacks against the web server's local environment, in many cases the so-called DMZ, back end resources the web server can communicate with, and other hosts. With the proliferation of intermediaries, such as Web App Firewalls, network devices, and even printers having JVMs and Web servers, there are many locales where an attacker can inject malicious scripts. Since this attack pattern defines scripts within scripts, there are likely privileges to execute said attack on the host. Of course, these attacks are not solely limited to the server side, client side scripts like Ajax and client side JavaScript can contain malicious scripts as well. In general all that is required is for there to be sufficient privileges to execute a script, but not protected against writing.
  • Cross-Site Scripting in Error Pages
    An attacker distributes a link (or possibly some other query structure) with a request to a third party web server that is malformed and also contains a block of exploit code in order to have the exploit become live code in the resulting error page. When the third party web server receives the crafted request and notes the error it then creates an error message that echoes the malformed message, including the exploit. Doing this converts the exploit portion of the message into to valid language elements that are executed by the viewing browser. When a victim executes the query provided by the attacker the infected error message error message is returned including the exploit code which then runs in the victim's browser. XSS can result in execution of code as well as data leakage (e.g. session cookies can be sent to the attacker). This type of attack is especially dangerous since the exploit appears to come from the third party web server, who the victim may trust and hence be more vulnerable to deception.
  • Cross-Site Scripting Using Alternate Syntax
    The attacker uses alternate forms of keywords or commands that result in the same action as the primary form but which may not be caught by filters. For example, many keywords are processed in a case insensitive manner. If the site's web filtering algorithm does not convert all tags into a consistent case before the comparison with forbidden keywords it is possible to bypass filters (e.g., incomplete black lists) by using an alternate case structure. For example, the "script" tag using the alternate forms of "Script" or "ScRiPt" may bypass filters where "script" is the only form tested. Other variants using different syntax representations are also possible as well as using pollution meta-characters or entities that are eventually ignored by the rendering engine. The attack can result in the execution of otherwise prohibited functionality.

Exploit-Db

descriptionOTRS Open Technology Real Services 3.1.4 - Stored XSS. CVE-2012-2582. Webapps exploit for windows platform
idEDB-ID:20359
last seen2016-02-02
modified2012-08-08
published2012-08-08
reporterloneferret
sourcehttps://www.exploit-db.com/download/20359/
titleOTRS Open Technology Real Services 3.1.4 - Stored XSS

Nessus

  • NASL familyMandriva Local Security Checks
    NASL idMANDRIVA_MDVSA-2013-112.NASL
    descriptionUpdated otrs package fixes security vulnerabilities : Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV=CONTENT-TYPE META element (CVE-2012-2582). Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags (CVE-2012-4600). Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element (CVE-2012-4751).
    last seen2020-06-01
    modified2020-06-02
    plugin id66124
    published2013-04-20
    reporterThis script is Copyright (C) 2013-2019 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/66124
    titleMandriva Linux Security Advisory : otrs (MDVSA-2013:112)
    code
    #%NASL_MIN_LEVEL 80502
    
    #
    # (C) Tenable Network Security, Inc.
    #
    # The descriptive text and package checks in this plugin were  
    # extracted from Mandriva Linux Security Advisory MDVSA-2013:112. 
    # The text itself is copyright (C) Mandriva S.A.
    #
    
    include("compat.inc");
    
    if (description)
    {
      script_id(66124);
      script_version("1.7");
      script_cvs_date("Date: 2019/08/02 13:32:55");
    
      script_cve_id("CVE-2012-2582", "CVE-2012-4600", "CVE-2012-4751");
      script_bugtraq_id(56093);
      script_xref(name:"MDVSA", value:"2013:112");
      script_xref(name:"MGASA", value:"2012-0322");
    
      script_name(english:"Mandriva Linux Security Advisory : otrs (MDVSA-2013:112)");
      script_summary(english:"Checks rpm output for the updated package");
    
      script_set_attribute(
        attribute:"synopsis", 
        value:"The remote Mandriva Linux host is missing a security update."
      );
      script_set_attribute(
        attribute:"description", 
        value:
    "Updated otrs package fixes security vulnerabilities :
    
    Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket
    Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before
    3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5,
    3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to
    inject arbitrary web script or HTML via an e-mail message body with
    (1) a Cascading Style Sheets (CSS) expression property in the STYLE
    attribute of an arbitrary element or (2) UTF-7 text in an
    HTTP-EQUIV=CONTENT-TYPE META element (CVE-2012-2582).
    
    Cross-site scripting (XSS) vulnerability in Open Ticket Request System
    (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x
    before 3.1.10, when Firefox or Opera is used, allows remote attackers
    to inject arbitrary web script or HTML via an e-mail message body with
    nested HTML tags (CVE-2012-4600).
    
    Cross-site scripting (XSS) vulnerability in Open Ticket Request System
    (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x
    before 3.1.11 allows remote attackers to inject arbitrary web script
    or HTML via an e-mail message body with whitespace before a
    javascript: URL in the SRC attribute of an element, as demonstrated by
    an IFRAME element (CVE-2012-4751)."
      );
      script_set_attribute(attribute:"solution", value:"Update the affected otrs package.");
      script_set_cvss_base_vector("CVSS2#AV:N/AC:M/Au:N/C:N/I:P/A:N");
      script_set_cvss_temporal_vector("CVSS2#E:POC/RL:OF/RC:C");
      script_set_attribute(attribute:"exploitability_ease", value:"Exploits are available");
      script_set_attribute(attribute:"exploit_available", value:"true");
    
      script_set_attribute(attribute:"plugin_type", value:"local");
      script_set_attribute(attribute:"cpe", value:"p-cpe:/a:mandriva:linux:otrs");
      script_set_attribute(attribute:"cpe", value:"cpe:/o:mandriva:business_server:1");
    
      script_set_attribute(attribute:"patch_publication_date", value:"2013/04/10");
      script_set_attribute(attribute:"plugin_publication_date", value:"2013/04/20");
      script_end_attributes();
    
      script_category(ACT_GATHER_INFO);
      script_copyright(english:"This script is Copyright (C) 2013-2019 and is owned by Tenable, Inc. or an Affiliate thereof.");
      script_family(english:"Mandriva Local Security Checks");
    
      script_dependencies("ssh_get_info.nasl");
      script_require_keys("Host/local_checks_enabled", "Host/cpu", "Host/Mandrake/release", "Host/Mandrake/rpm-list");
    
      exit(0);
    }
    
    
    include("audit.inc");
    include("global_settings.inc");
    include("rpm.inc");
    
    
    if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
    if (!get_kb_item("Host/Mandrake/release")) audit(AUDIT_OS_NOT, "Mandriva / Mandake Linux");
    if (!get_kb_item("Host/Mandrake/rpm-list")) audit(AUDIT_PACKAGE_LIST_MISSING);
    
    cpu = get_kb_item("Host/cpu");
    if (isnull(cpu)) audit(AUDIT_UNKNOWN_ARCH);
    if (cpu !~ "^(amd64|i[3-6]86|x86_64)$") audit(AUDIT_LOCAL_CHECKS_NOT_IMPLEMENTED, "Mandriva / Mandrake Linux", cpu);
    
    
    flag = 0;
    if (rpm_check(release:"MDK-MBS1", reference:"otrs-3.1.11-1.mbs1")) flag++;
    
    
    if (flag)
    {
      if (report_verbosity > 0) security_warning(port:0, extra:rpm_report_get());
      else security_warning(0);
      exit(0);
    }
    else audit(AUDIT_HOST_NOT, "affected");
    
  • NASL familyFreeBSD Local Security Checks
    NASL idFREEBSD_PKG_B50CBBC07FB211E29C5A000D601460A4.NASL
    descriptionThe OTRS Project reports : This advisory covers vulnerabilities discovered in the OTRS core system. Due to the XSS vulnerability in Internet Explorer an attacker could send a specially prepared HTML email to OTRS which would cause JavaScript code to be executed in your Internet Explorer while displaying the email. Affected by this vulnerability are all releases of OTRS 2.4.x up to and including 2.4.12, 3.0.x up to and including 3.0.14 and 3.1.x up to and including 3.1.8 in combination with Internet Explorer.
    last seen2020-06-01
    modified2020-06-02
    plugin id64886
    published2013-02-26
    reporterThis script is Copyright (C) 2013-2019 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/64886
    titleFreeBSD : otrs -- XSS vulnerability in Internet Explorer could lead to remote code execution (b50cbbc0-7fb2-11e2-9c5a-000d601460a4)
    code
    #
    # (C) Tenable Network Security, Inc.
    #
    # The descriptive text and package checks in this plugin were  
    # extracted from the FreeBSD VuXML database :
    #
    # Copyright 2003-2019 Jacques Vidrine and contributors
    #
    # Redistribution and use in source (VuXML) and 'compiled' forms (SGML,
    # HTML, PDF, PostScript, RTF and so forth) with or without modification,
    # are permitted provided that the following conditions are met:
    # 1. Redistributions of source code (VuXML) must retain the above
    #    copyright notice, this list of conditions and the following
    #    disclaimer as the first lines of this file unmodified.
    # 2. Redistributions in compiled form (transformed to other DTDs,
    #    published online in any format, converted to PDF, PostScript,
    #    RTF and other formats) must reproduce the above copyright
    #    notice, this list of conditions and the following disclaimer
    #    in the documentation and/or other materials provided with the
    #    distribution.
    # 
    # THIS DOCUMENTATION IS PROVIDED BY THE AUTHOR AND CONTRIBUTORS "AS IS"
    # AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
    # THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
    # PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS
    # BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
    # OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT
    # OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
    # BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
    # WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE
    # OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS DOCUMENTATION,
    # EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
    #
    
    include("compat.inc");
    
    if (description)
    {
      script_id(64886);
      script_version("1.6");
      script_cvs_date("Date: 2019/07/10 16:04:13");
    
      script_cve_id("CVE-2012-2582");
    
      script_name(english:"FreeBSD : otrs -- XSS vulnerability in Internet Explorer could lead to remote code execution (b50cbbc0-7fb2-11e2-9c5a-000d601460a4)");
      script_summary(english:"Checks for updated package in pkg_info output");
    
      script_set_attribute(
        attribute:"synopsis", 
        value:"The remote FreeBSD host is missing a security-related update."
      );
      script_set_attribute(
        attribute:"description", 
        value:
    "The OTRS Project reports :
    
    This advisory covers vulnerabilities discovered in the OTRS core
    system. Due to the XSS vulnerability in Internet Explorer an attacker
    could send a specially prepared HTML email to OTRS which would cause
    JavaScript code to be executed in your Internet Explorer while
    displaying the email.
    
    Affected by this vulnerability are all releases of OTRS 2.4.x up to
    and including 2.4.12, 3.0.x up to and including 3.0.14 and 3.1.x up to
    and including 3.1.8 in combination with Internet Explorer."
      );
      # http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-01
      script_set_attribute(
        attribute:"see_also",
        value:"http://www.nessus.org/u?870cc71b"
      );
      # https://vuxml.freebsd.org/freebsd/b50cbbc0-7fb2-11e2-9c5a-000d601460a4.html
      script_set_attribute(
        attribute:"see_also",
        value:"http://www.nessus.org/u?d87ef4a0"
      );
      script_set_attribute(attribute:"solution", value:"Update the affected package.");
      script_set_cvss_base_vector("CVSS2#AV:N/AC:M/Au:N/C:N/I:P/A:N");
    
      script_set_attribute(attribute:"plugin_type", value:"local");
      script_set_attribute(attribute:"cpe", value:"p-cpe:/a:freebsd:freebsd:otrs");
      script_set_attribute(attribute:"cpe", value:"cpe:/o:freebsd:freebsd");
    
      script_set_attribute(attribute:"vuln_publication_date", value:"2012/08/22");
      script_set_attribute(attribute:"patch_publication_date", value:"2013/02/25");
      script_set_attribute(attribute:"plugin_publication_date", value:"2013/02/26");
      script_set_attribute(attribute:"generated_plugin", value:"current");
      script_end_attributes();
    
      script_category(ACT_GATHER_INFO);
      script_copyright(english:"This script is Copyright (C) 2013-2019 and is owned by Tenable, Inc. or an Affiliate thereof.");
      script_family(english:"FreeBSD Local Security Checks");
    
      script_dependencies("ssh_get_info.nasl");
      script_require_keys("Host/local_checks_enabled", "Host/FreeBSD/release", "Host/FreeBSD/pkg_info");
    
      exit(0);
    }
    
    
    include("audit.inc");
    include("freebsd_package.inc");
    
    
    if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
    if (!get_kb_item("Host/FreeBSD/release")) audit(AUDIT_OS_NOT, "FreeBSD");
    if (!get_kb_item("Host/FreeBSD/pkg_info")) audit(AUDIT_PACKAGE_LIST_MISSING);
    
    
    flag = 0;
    
    if (pkg_test(save_report:TRUE, pkg:"otrs>=3.1.*<3.1.9")) flag++;
    
    if (flag)
    {
      if (report_verbosity > 0) security_warning(port:0, extra:pkg_report_get());
      else security_warning(0);
      exit(0);
    }
    else audit(AUDIT_HOST_NOT, "affected");
    
  • NASL familySuSE Local Security Checks
    NASL idOPENSUSE-2012-564.NASL
    descriptionA security issue in otrs was fixed : - OSA-2012-1, http://otrs.org/advisory/
    last seen2020-06-05
    modified2014-06-13
    plugin id74738
    published2014-06-13
    reporterThis script is Copyright (C) 2014-2020 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/74738
    titleopenSUSE Security Update : otrs (openSUSE-SU-2012:1105-1)
  • NASL familyFreeBSD Local Security Checks
    NASL idFREEBSD_PKG_49A6026A52A311E2A2891C4BD681F0CF.NASL
    descriptionOTRS Security Advisory reports : This advisory covers vulnerabilities discovered in the OTRS core system. Due to the XSS vulnerability in Internet Explorer an attacker could send a specially prepared HTML email to OTRS which would cause JavaScript code to be executed in your Internet Explorer while displaying the email.
    last seen2020-06-01
    modified2020-06-02
    plugin id63370
    published2013-01-02
    reporterThis script is Copyright (C) 2013-2018 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/63370
    titleFreeBSD : otrs -- XSS vulnerability in Internet Explorer (49a6026a-52a3-11e2-a289-1c4bd681f0cf)
  • NASL familyDebian Local Security Checks
    NASL idDEBIAN_DSA-2536.NASL
    descriptionIt was discovered that Open Ticket Request System (OTRS), a ticket request system, contains a cross-site scripting vulnerability when email messages are viewed using Internet Explorer. This update also improves the HTML security filter to detect tag nesting.
    last seen2020-03-17
    modified2012-08-31
    plugin id61734
    published2012-08-31
    reporterThis script is Copyright (C) 2012-2020 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/61734
    titleDebian DSA-2536-1 : otrs2 - XSS