Security News > 2023 > April > Western Digital struggles to fix massive My Cloud outage, offers workaround
On Friday, five days into a massive outage impacting its cloud services, Western Digital finally provided customers with a workaround to access their files.
The complete list of services that were down throughout this week includes My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS 5, SanDisk ibi, and SanDisk Ixpand Wireless Charger, together with linked mobile, desktop, and web apps.
Four days later, Western Digital finally shared a temporary solution that helps My Cloud Home, My Cloud Home Duo, and SanDisk ibi users access their files locally.
This massive and ongoing My Cloud outage follows the disclosure of a network breach on Monday, April 3rd, discovered by Western Digital more than a week earlier, on March 26th. An incident investigation involving external security and forensic experts is still in the early stages, and the company said it's also coordinating efforts with law enforcement authorities.
BleepingComputer reached out to Western Digital several times since the outage started to ask if there's a link between the breach and the My Cloud service interruption, but we only received a reply on Friday when we were told that our message wasn't delivered.
"Our investigation of this incident has not uncovered any evidence that Western Digital cloud services, firmware update servers, or customer credentials were compromised," Western Digital said.