Security News > 2022 > April > How to Attack Your Own Company's Service Desk to spot risks
While a cybercriminal can conceivably launch a social engineering attack against any part of an organization, such attacks often target the helpdesk.
One of the best options is to attack your own service desk as a part of a Red Team exercise.
Red Team exercises, which are sometimes called Red Team / Blue Team exercises or a Red Team / White Team exercises, are essentially an event in which an organization's security staff and / or an outside security consulting firm launch an attack against an organization's cyber defenses.
The Red Team succeeds in compromising the organization's helpdesk, how can the organization use that information to prevent such an attack from succeeding in the future?
Specops Secure Service Desk is an excellent tool for keeping a help desk safe from social engineering attacks.
Although Specops Secure Service Desk offers numerous features, there are three capabilities that are especially useful for thwarting social engineering attacks.