Security News > 2022 > April > American Express down in outage: users report login and payment issues
The payment services giant advises that some users may continue to experience issues online or over the phone.
The issues reported by users included being unable to log in to their Amex accounts, make payments, or get to an Amex customer service representative over the phone.
American Express customers around the world were left without the means to make payments, as hours-long outages prevented users from logging into their accounts.
The online systems of the payment card services provider went down on Friday, April 1st, and kept malfunctioning for hours, as also observed by BleepingComputer.
Technologist Jacob Rothstein suspected whether the issues were connected to Amex's recently introduced "One login for all accounts" feature.
The claims of users facing difficulties making payments towards their Amex account balances were also reproduced by BleepingComputer.