Security News > 2020 > May > AT&T tracked its own sales bods using GPS, secretly charged them $135 a month to do so, lawsuit claims

AT&T tracks its sales reps to make sure they keep to its schedule and then charges them for doing so, claims one of its "In-home experts" Daniel Gunther.

He alleges the cellular network uses the GPS in its cars to keep tabs on sales reps, hassling them if they spend longer than the allocated 45 minutes with a customer, and coming down on them if they are suspected to be using the car for personal reasons.

Worse Gunther claims AT&T charged him for the pleasure of being tracked: taking between $85 and $135 a month out of his payroll for use of the car; something Gunther said he never agreed to and was never informed about.

He says his job was to follow up on sales made by other AT&T reps, and seek to upsell customers; something that he explains meant that most of his time was spent walking through the services the customer had already bought, rather than chasing new sales.

AT&T classifies its in-home experts as exempt sales reps, and pays them according, with a large part of their take-home pay coming in the form of bonuses built from sales.

News URL

https://go.theregister.co.uk/feed/www.theregister.co.uk/2020/05/19/att_gps_lawsuit/